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Customer Care Policy

Here at The Staff Uniform Company we are committed to delivering the highest levels of customer service to each and every one of our clients.

It is extremly rare that we get any complaints, but if we do we take immediate steps to stop the problem happening again, implementing long term measures.

As a customer service driven company, we ensure that all of our staff are fully trained, qualified and competent in their roles. We offer them ongoing support and training to ensure that they always exceed expectations.

Our team are friendly and professional, they will listen to your requirements and answer any questions that you may have.

We record all of our phone calls and are constantly investing and reviewing our technology.

We listen to and act on all feedback that we recieve, to ensure that as a company we are always offering you the best service possible and leading our industry.

Customer Services

How to make a complaint

Any complaint must be made in writing and either emailed to:info@staffuniforms.co.uk or posted to our head office (via recorded delivery)

Once we recieve your complaint, we will issue an acknowledgement letter within 24 hours.

One of our management team will review your complaint and provide a full written response within 7 working days.

If you are not satisfied with the initial response, the complaint we be escalated to our senior management team to review. They will then provide a full written response withing 10 working days.

Contact Us

Bulk Order

Embroidey

 

Some of our customers include: