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      To start the return process for your order, please enter your email address or phone number and the order number below.

      How do I return?

      • Enter your order number and email address in the fields above and click Start
      • Follow the instructions and select the items you want to return
      • You will get a confirmation email with the shipping guidelines once the return request is approved


      What items are returnable?

      You can return your items within 28 days of receipt of your shipment.

      • Items must be in original condition and fit for resale
      • Items must be unworn and unwashed
      • Items must be in their original packaging, with any tags still attached

      Any items that have been personalised are non-returnable. 

      Are there any charges for return?

      • Original shipping charges are non-refundable
      • Returns for web orders are free through collect plus 


      How soon will I get my refund?

      • Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, we aim to have processed all refunds within 10 working days of receipt of the returned items.