To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved.
  • Please make sure you return items from your order together in one return parcel, charges apply for multiple returns.

 

  • Help reduce emissions and return items from multiple orders within the same parcel, simply create your returns as stated above, pop one of your returns labels on the outside of the parcel and include any other returns labels inside the parcel, we will sort the rest. 

 

What items are returnable?

Free returns apply to web orders paid in advance. Items must be received back within 28 days of receipt of your shipment.

  • Items must be in original condition and fit for resale
  • Items must be unworn and unwashed
  • Items must be in their original packaging, with any tags still attached
  • Items received back after 28 days fof receipt, will not be processed

Any items that have been personalised are non-returnable. 

Are there any charges for return?

  • Original shipping charges are non-refundable
  • Returns for web orders are free through CollectPlus
  • Returns of 10+ garments may be subject to restocking fees 
  • The first return label in your order is free, should you later decide to return additional items from the same order, we will deduct £3.99+ Vat from your refund

 

How soon will I get my refund?

  • Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, we aim to have processed all refunds within 10 working days of receipt of the returned items. 

 

Please note, Collectplus returns labels are for Mainland UK and Northern Ireland orders only.

For returns from outside of these areas, please return the items back to the below address and enclose a copy of your returns approval within the parcel.

The Staff Uniform Company Returns

Apex House

Duke Avenue

Stanley Green Trading Estate

Cheadle

SK8 6RX